Bradley Stoke Surgery Introduces New Access System – Klinik
March 6th, 2023
Bradley Stoke Surgery will soon be introducing a new patient enquiry system that aims to improve access. The surgery, which has 18,350 patients on its books, is planning to launch the new Klinik online consultation system on 28th March 2023.
Klinik is a highly sophisticated online tool using Artificial Intelligence (AI) and allows patients to contact the surgery quickly and easily. It is one of leading online consultation tools used in the UK. It is used by over 500 heath care centres and is already helping over 2.4 million patients. Over 87% of patients surveyed by Klinik would rate their experience as ‘excellent’ or ‘good’ (March 2022).
Appointments and queries about medical issues or requests can be made online through the surgery’s website by clicking on the Klinik ‘banner’, and then by completing and submitting an online form. For those patients without internet access, they can still telephone the surgery, where a Patient Co-ordinator will complete the Klinik online form with them and then submit it for action. The surgery will then contact the patient via email, text message or telephone with the outcome of your request or enquiry.
The Klinik system’s software or AI can clinically prioritise work for clinicians to ensure a timely response to all medical issues or queries. The surgery hopes that this new Access system will help to eliminate any frustration with its current phone system.
Dr Siddiqui, a GP Partner at the surgery, said: “We hope that this new system will help improve access at a time when the NHS is under immense pressure. The software is really simple to use and helps focus care on those who need it first.”
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